8220
Call Center Activities
This subgroup includes activities: - Inbound call center, answering calls from customers by human operators, automatic call distribution, telephone and computer integration, interactive voice response systems, or similar methods for receiving requests, providing information related to customer assistance requests, or routing customer complaints or grievances. - Outbound call center, using similar methods to sell or market products or services to potential customers, conduct market research or public opinion polls, and perform similar activities for customers.
Belongs to:
822
Sub-classes
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